Refund & Cancellation Policy

Our Refund Policy

UnityMix provides digital membership features, subscriptions, creator-related services, and other optional paid benefits. This policy explains how to cancel eligible recurring payments, report billing problems, and request a refund.

Refund eligibility depends on the type of purchase, whether the service or digital benefit was provided or used, the circumstances of the request, the applicable payment-provider terms, and applicable law.

We review requests based on the available information. A request is not automatically approved simply because it has been submitted. Nothing in this policy limits a consumer right that cannot legally be excluded.

Memberships and Subscriptions

UnityMix may offer paid memberships, subscriptions, and account packages that provide access to additional features. The price, billing frequency, and included benefits should be reviewed before completing a purchase.

If a subscription renews automatically, you are responsible for cancelling it before the next renewal if you no longer wish to continue. Use the available account or billing settings, or contact UnityMix Support if you need assistance locating the cancellation option.

Cancellation generally stops future renewals; it does not automatically refund a payment that has already been processed. Access may continue until the end of the paid period, subject to the applicable service terms.

Payments for a current or completed billing period are generally not refundable once the service has begun, except where a refund is approved under this policy or required by applicable law.

Digital Content and Creator Purchases

Before purchasing digital content, creator subscriptions, or other paid benefits, review the description, price, access conditions, and any stated limitations.

Where a digital purchase has been delivered, accessed, or used, it is generally not refundable solely because a purchaser changes their mind. This does not exclude refunds or other remedies required by applicable law.

If content was not delivered, access failed because of a verified technical problem, or the transaction was processed incorrectly, contact Support so the issue can be reviewed.

Creator purchases may also be subject to the terms displayed by the creator or at checkout, provided those terms are consistent with applicable law and UnityMix policies.

Tips and Voluntary Creator Support

Tips and voluntary payments allow members to support creators. Confirm the recipient and amount before authorizing a transaction.

Completed tips are generally final because they are voluntary payments. However, duplicate charges, unauthorized transactions, processing errors, and circumstances covered by applicable law may be reviewed.

Contact Support if you believe a tip was processed incorrectly. A refund is not guaranteed and depends on the circumstances and applicable requirements.

Wallet Funds, Points, and Virtual Benefits

UnityMix may provide wallet-related features, points, boosts, or other virtual benefits. The terms presented when a benefit is acquired determine how it may be used.

Purchased benefits that have already been redeemed or used are generally not refundable, except where required by law or where a qualifying billing or technical issue warrants a remedy.

Promotional credits and complimentary benefits may have additional restrictions and may not be redeemable for cash. Cash withdrawals, transfers, and refunds of wallet balances are subject to the applicable UnityMix terms and the payment methods actually available for the transaction.

Do not assume that wallet credits, promotional points, gifts, or virtual benefits are equivalent to cash or can be withdrawn unless UnityMix expressly states that the relevant feature supports it.

When a Refund May Be Considered

You may contact UnityMix Support if you believe that:

• A purchase was charged more than once.
• A payment was made without your authorization.
• The amount charged differs from the amount shown at checkout.
• A paid service or digital benefit was not delivered as described.
• A verified technical failure prevented a purchase from being completed or accessed as intended.
• A subscription renewal or cancellation was processed incorrectly.
• A refund or other remedy is required by applicable law.

These circumstances do not automatically guarantee a refund. We may review transaction records, relevant account activity, and other reasonably necessary information before deciding what action is appropriate.

How to Request a Refund

Submit your request through the official UnityMix Support page. Explain what happened and include the transaction date, amount, purchase type, and transaction reference if available.

We may request additional information when reasonably necessary to verify account ownership or investigate the transaction.

For your security, never send your full payment-card number, card security code, password, or one-time authentication code in a support request.

Refund Decisions and Processing

If a refund is approved, it will generally be returned to the original payment method where supported. The time it takes for the funds to appear depends on the payment processor and the financial institution.

UnityMix cannot guarantee an exact date for the funds to appear after a refund has been submitted for processing. We will provide available information about the transaction where appropriate.

Submitting a refund request does not automatically cancel a subscription. Cancel the subscription separately if you also want to stop future renewals.

Where a payment provider controls the refund process, additional provider requirements or processing times may apply.

Payment Disputes and Unauthorized Transactions

If you notice a charge you do not recognize, report it to UnityMix Support promptly. You should also contact your bank, card issuer, or payment provider when necessary to protect your account and report suspected unauthorized activity.

UnityMix uses Stripe for supported payment transactions. The provider involved in a particular transaction may handle parts of the payment, refund, or dispute process under its own terms.

Nothing in this policy prevents you from contacting your financial institution, reporting unauthorized activity, or exercising rights available under applicable law.

Suspected fraud, payment manipulation, or deliberate abuse of payment systems may be investigated and may result in appropriate account action consistent with applicable law and UnityMix policies.

Creator Earnings and Payouts

Creator earnings and payout requests are different from refunds for purchases made on UnityMix. Where creator monetization and payouts are available, eligibility may depend on account verification, payment details, applicable program terms, and payment-provider requirements.

Payouts may be delayed if transaction information needs to be reviewed, required details are incomplete, payment information is incorrect, or additional legal or provider checks are required.

Refunds, reversals, and payment disputes may affect related transactions or creator earnings where permitted by the applicable terms, provider rules, and law.

Available payout methods, minimum withdrawal amounts, fees, and processing conditions are determined by the relevant UnityMix feature and the terms presented to the creator. A payout is not guaranteed merely because an amount appears in an account balance.

Payment Security and Member Responsibilities

Members are responsible for reviewing purchase details before confirming a transaction, protecting their account credentials, and keeping relevant account and billing information accurate.

• Review the price and recurring billing terms before subscribing.
• Keep your login credentials private and secure.
• Report unfamiliar charges and suspected unauthorized activity promptly.
• Keep receipts and transaction confirmations for your records.
• Do not submit false or misleading refund claims.

Payment processing may involve third-party providers whose terms, privacy practices, and dispute procedures also apply. UnityMix does not promise that every transaction is insured, guaranteed, held in escrow, or eligible for reimbursement.

Frequently Asked Questions

Legal Rights and Exceptions

This policy describes UnityMix's general approach to refunds and cancellations. It does not remove or restrict any right that applicable law requires us to honor.

Where a mandatory legal requirement conflicts with this policy, that requirement applies to the extent of the conflict. Additional terms presented at checkout may also apply to a particular transaction, provided they are consistent with applicable law.

Changes to This Policy

UnityMix may revise this policy as its services, payment options, or legal requirements change. The current version will be published on this page with an updated effective date. Any notice or transition requirements imposed by applicable law will be followed.